What This Policy Covers: Your pes445 Account and the Data Behind It
This page explains what pes445 does with the details you hand over when you open an account, send money through bKash or Nagad, back a cricket match, or open live chat. It covers the website at pes445.cam, the pes445 app for Android, and every page you reach from the main menu.
We wrote it in short sentences on purpose. A privacy policy should be readable at eleven at night on a phone, not decoded with a dictionary. If a line is still unclear after you finish, ask live chat and an agent will walk you through it before you register.
The short version: pes445 collects what an account, a payment and a bet actually need. We do not sell your details, and your mobile number does not go to outside advertisers.
Two limits sit above everything else on this page. pes445 only accepts players aged 18 or over, and we hold personal data only for as long as payment rules, anti-fraud checks and licensing conditions require. Those two rules explain most of the decisions described below.
The Details We Collect: From NID Checks to bKash References
Most of what pes445 knows about you comes straight from you. The rest is created while you play. The table lists both, with the reason each item sits on file.
| What we record | Where it comes from | Why it is needed |
|---|---|---|
| Name, date of birth, district | Registration form | Age check and account identity |
| Mobile number | Registration form | Login code, password reset, wallet matching |
| NID, passport or driving licence copy | Upload before your first withdrawal | KYC review, usually within 6 hours |
| Deposit and payout references | bKash, Nagad, Rocket, Upay, bank | Matching money to the right account |
| Bet slips and game rounds | Casino and cricket markets | Settling wagers and answering disputes |
| Device type, browser, IP address | Your session | Fraud screening and the one-account rule |
| Chat transcripts | 24/7 live chat | Support history and complaint records |
What Pes445 Staff Never Ask For
No agent will ever ask for your bKash PIN, your wallet one-time code, or the digits on the back of a card. We do not accept deposits into a personal number either. If a message claims otherwise, close it and report the account in live chat. Real pes445 staff answer only inside the chat window you open while signed in.
How Your Information Gets Used: Bonuses, KYC and Fraud Checks
Each use has to point back to your own account. We do not collect a detail first and then hunt for a reason to use it.
- Confirm you are 18 or older and keep duplicate accounts off the register.
- Apply the 210% first deposit bonus up to ৳15,500 and count the 21x wagering that unlocks it.
- Review KYC documents before your first withdrawal leaves, normally within 6 hours.
- Spot bonus abuse across devices, phone numbers and payment wallets.
- Settle cricket bets and casino rounds, then answer a query weeks later.
- Keep the transaction ledger that tax and audit rules expect from a licensed operator.
Payment Records: What a bKash or Nagad Transfer Leaves Behind
Deposit ৳400 or more and pes445 stores the reference number, the amount, the wallet type and the sending number. That record lets us match money to the correct account in about 4 minutes and reverse a failed transfer without asking you to send the same screenshot twice.
Withdrawals behave the same way. Once KYC clears, most requests reach bKash, Nagad, Rocket, Upay or your bank in around 9 minutes, and the ledger keeps the payout reference beside the deposit that funded it. We never store your wallet PIN, and a PIN should never appear in a chat transcript.
Cookies and Session Data: What Your Browser Keeps
Cookies that keep you signed in
A small session cookie remembers that you logged in, so you are not typing a password on every page. It expires when you log out or when the session times out. Block it and the account menu stops working.
Cookies that measure the site
We count page views to see which game categories load slowly on mobile networks in Dhaka and Chattogram. Those counts are grouped, and they are not used to build an advertising profile of you. pes445 does not run third-party ad retargeting on this site.
Clearing cookies yourself
You can clear cookies in your browser settings whenever you like. You will be signed out and your layout choices reset. Nothing is removed from your pes445 account, because account data sits on our servers, not in the browser.
Sharing With Others: Processors, Partners and Legal Requests
pes445 does not sell personal data. Sharing happens in a narrow set of cases, and every one of them is listed here.
- Payment processors, to move money between your wallet or bank and your balance.
- Game studios such as Pragmatic Play, Evolution and CQ9, who receive a round ID rather than your name.
- Identity and anti-fraud services, to check the NID or passport copy you upload.
- Regulators and police, when a lawful written request arrives and we must answer it.
- Professional advisers under confidentiality, during an audit or a payment dispute.
When a supplier handles data for pes445, the contract limits them to that job. They cannot reuse your number for their own marketing, and they must delete the copy they hold once the work ends.
How Long Records Stay on File
A single number here would be misleading, because different records follow different clocks. The table shows what happens to each group.
| Record | How long it is held |
|---|---|
| Account profile and login history | While the account is open, then for as long as licensing rules require |
| NID or passport copy | Kept after verification, because payout and anti-fraud checks need a trail |
| Wallet and bank references | Held with the transaction ledger and never edited mid-dispute |
| Bet slips and game rounds | Kept for settlement, and while a dispute or audit can still be raised |
| Live chat transcripts | Stored with the ticket so a later agent can read the full thread |
| Marketing preferences | Removed or flagged the moment you opt out of SMS and bonus messages |
Closing your account stops new activity, but it does not wipe everything on the same day. If you want your bet history for your own records, ask live chat for a copy before you close.
Check Your Rights: Access, Correction and Deletion Requests
Players in Bangladesh can ask pes445 what is held about them, correct it, or ask for it to go. Requests run through live chat, because someone has to confirm who is asking first.
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Ask for a copy
Message live chat from the registered number and ask for your data. An agent confirms your identity, then sends the summary.
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Correct a detail
Spelling, district or address are simple to fix. A change of legal name needs the NID again, since the account and the document must match.
-
Close or delete
You can close the account at any time. Some records stay, because payment and anti-fraud rules require them long after the login stops.
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Escalate the answer
If the reply does not settle it, ask for the request to be logged as a complaint and keep the ticket number you are given.
One honest caveat: a deletion request cannot erase a payment record that an audit or a dispute still depends on. We will tell you which items stay and why, rather than promising a clean sweep and quietly ignoring it.
How We Guard Accounts: Login Alerts, PIN Rules and Payout Matching
Passwords are stored as one-way hashes, so no member of staff can read yours. Withdrawals only reach a wallet or bank account in your own name, which is why a payout can pause for a name check. Agents see a masked wallet number, enough to trace a transfer and not enough to move money.
- Switch on the login alert so a new device sends an SMS to the number on file.
- Never forward the one-time code. pes445 staff have no reason to ask for it.
- Log out on shared phones, especially in a cyber café or on a borrowed handset.
Keep Minors Off the Site: Age Checks and Hard Limits
The register is closed to anyone under 18. The date you enter at sign-up is checked against the NID, passport or driving licence during KYC. If a review finds an account belongs to a minor, pes445 closes it and returns the remaining balance to the wallet or bank account that funded it.
Parents who find a young person using a phone with betting apps can ask live chat to block that device and number, even when no account exists on file yet.
When This Policy Changes: Notice and a Grace Period
Rules change when payment partners or regulators change. This address always carries the current version, and a revised policy replaces the old text in full instead of hiding edits in a footnote. For anything that affects how your data is used, pes445 posts a note in live chat and sends an SMS to the registered number.
Ask Live Chat About a Privacy Question
The fastest route is the chat window, open 24/7, from the account you are asking about. A payout, a KYC document, a marketing message: all of it is handled there, and every conversation gets a ticket number you can quote later. Longer written explanations sit in the help center.