pes445 Help Center
Common questions about accounts, deposits, withdrawals, bonuses, and support — answered clearly, with exact figures from pes445.
Contents
Account Setup: What You Need to Get Started
Opening a pes445 account takes a few minutes. You need a valid mobile number, a date of birth confirming you are at least 18 years old, and a preferred currency (BDT). One account per person is allowed — multiple accounts will be flagged and merged or closed.
After registration, you can place bets and claim your welcome bonus straight away. KYC verification is not required at sign-up, but it must be completed before your first withdrawal. See the Withdrawals & KYC section for the exact document list.
Can I change my registered mobile number?
Yes. Contact the 24/7 live chat team and request a number update. You will be asked to verify your identity first. The change normally takes a few hours during business days.
Deposit Methods: Speed and Minimums Explained
pes445 accepts five local payment methods. All are processed in BDT — no currency conversion fees apply. Deposits appear in your account within roughly 4 minutes during normal network hours.
| Method | Min Deposit | Typical Speed | Notes |
|---|---|---|---|
| bKash | ৳400 | ~4 min | Send to our merchant number shown in the cashier |
| Nagad | ৳400 | ~4 min | Use the "Pay Bill" option for instant credit |
| Rocket | ৳400 | ~4 min | DBBL-registered numbers only |
| Upay | ৳400 | ~4 min | UCB account holders, merchant payment |
| Bank Transfer | ৳400 | ~4 min | NPSB instant-transfer banks; check your bank's cutoff time |
The minimum deposit across all methods is ৳400. There is no maximum deposit limit stated at platform level, though your bank or mobile-money provider may have daily caps.
Withdrawals & KYC: How the Process Works
The minimum withdrawal is ৳800 and the daily maximum is ৳235,000. Most payouts reach your bKash or Nagad wallet within 9 minutes once approved. Your first withdrawal will take slightly longer — up to 1 hour — because the KYC review happens at that point.
KYC document requirements
You need to submit one of the following before your first cashout:
- National ID Card (NID) — front and back photo
- Valid Passport — photo page
- Driving Licence — front and back photo
The pes445 team reviews documents within 6 hours. Upload clear, unedited photos; blurry or cropped scans will be rejected and you will need to resubmit. Once approved, the same documents are accepted for all future withdrawals — you do not need to resubmit unless your ID expires.
Why might a withdrawal be delayed?
Common reasons include: pending active bonus wagering, documents not yet verified, the requested amount exceeding the daily limit of ৳235,000, or a network outage with the payment provider. If your payout is not settled within 30 minutes, start a live chat and share your transaction reference number.
Bonuses: Claim Rules and Wagering Conditions
pes445 runs a welcome bonus, a reload bonus, daily cashback, and a referral reward. The key figures from our terms are listed below.
| Bonus | Amount | Wagering | Validity |
|---|---|---|---|
| First Deposit Welcome | 210% up to ৳15,500 | 21× | 7 days |
| Reload Bonus | 12% per reload | 21× | 7 days |
| Daily Cashback | 1.7% of net losses | None | Credited next day |
| Referral Reward | ৳550 per referral | 21× | 7 days |
Wagering is calculated on the bonus amount only, not on the deposit. For example, if you deposit ৳1,000 and receive a 210% bonus of ৳2,100, you must wager ৳2,100 × 21 = ৳44,100 before that bonus converts to real cash. The 7-day clock starts the moment the bonus is credited to your account.
Cashback carries no wagering requirement — it is added as real balance each morning. For more detail on VIP cashback rates, visit the Bonus & VIP page.
Games: Providers, Categories, and RTP
The pes445 lobby holds games from KA Gaming, Red Tiger, CQ9, Pragmatic Play, Sexy Gaming, and Evolution. You will find slots, live casino tables, fishing games, crash rounds, and cricket markets all in the same account.
RTP (return to player) varies by title. As a guide: Fortune Gems 2 by Pragmatic Play runs at 97.7%, while Mines Gold by CQ9 runs at 95.3%. Full RTP figures are shown on each game's info page inside the lobby.
Minimum bets start at ৳2 for titles such as Fortune Rabbit and Gold Toad Fishing, which makes them accessible on a ৳400 starting deposit. Live casino tables like Double Exposure Blackjack accept bets from ৳1.
pes445 Mobile App: Download, Install, and Requirements
The pes445 Android app (version 2.3.10, 58 MB) supports Android 6.0 and above. It is a free APK download — not listed on Google Play, so you install it directly from the site. The process takes about two minutes.
How to install the APK
- Go to pes445 App and tap Download APK.
- In your Android settings, allow installation from unknown sources for your browser app.
- Open the downloaded file and tap Install.
- Log in with your existing pes445 credentials or register a new account directly inside the app.
An iOS version is not currently available. iPhone users can access the full site through Safari — the mobile browser version is fully functional including live chat and cashier.
Reaching the Support Team
pes445 offers 24/7 live chat. There is no email address or phone line. The live chat button is in the bottom corner of every page when you are logged in. Response times are typically under two minutes during peak hours.
When you contact support, have your account username, the transaction ID (for payment issues), and a screenshot ready. This cuts the resolution time significantly.
Questions Answered — All Topics
What is the minimum I need to deposit to claim the welcome bonus?
The minimum deposit across all payment methods is ৳400. Any deposit of ৳400 or more qualifies for the first-deposit welcome bonus of 210%, up to a maximum bonus of ৳15,500. The bonus is credited automatically within a few minutes of your deposit being confirmed.
How does the 21× wagering requirement work in practice?
Wagering is calculated only on the bonus amount, not on your deposit. If you receive a ৳3,000 bonus, you must place bets totalling ৳3,000 × 21 = ৳63,000 within 7 days. Progress is visible in real time in your account dashboard. Bets on slots, fishing games, and crash rounds count in full. Some live table games may contribute at a reduced rate — check the full terms on the Bonus & VIP page.
Can I withdraw to a different bKash number than the one I deposited from?
No. pes445 uses the same mobile-money number for both deposits and withdrawals. This is a security measure to prevent unauthorised fund transfers. If you need to update your registered number, contact 24/7 live chat and complete the identity verification step first.
How long does the first-time withdrawal really take?
Your first withdrawal includes the KYC review step. pes445 targets a document review time of within 6 hours, and the payout itself typically processes within 1 hour of KYC approval. After your first successful withdrawal, subsequent payouts reach your wallet in roughly 9 minutes once your request is approved.
Which documents does pes445 accept for identity verification?
You can submit any one of the following:
- National ID Card (NID) — front and back
- Valid Passport — photo page
- Driving Licence — front and back
Photos must be clear and unedited. The review is completed within 6 hours. You only need to verify once; approved documents remain valid for all future withdrawals until the document expiry date.
Is the pes445 app safe to install on my Android phone?
Yes. The official APK is published at version 2.3.10 (last updated 2026-11-12). It is 58 MB and requires Android 6.0 or higher. Download only from the official App page — do not install APK files from third-party sources. The app uses the same SSL-encrypted connection as the website.
What happens if my deposit does not arrive within 4 minutes?
Network delays occasionally affect mobile-money transfers, particularly during peak hours. Wait 10 minutes and check whether your mobile wallet shows the transaction as completed. If the deduction has left your wallet but the balance has not appeared in pes445, open a 24/7 live chat and share the transaction reference number from your bKash or Nagad history. The team can manually reconcile confirmed transfers.
Does the daily cashback apply to losses from live casino games?
Yes. The 1.7% daily cashback is calculated on net losses across all game categories — slots, live casino, fishing, and crash. It is credited to your real-money balance the following morning and carries no wagering requirement, so you can withdraw it immediately (subject to the ৳800 minimum withdrawal). VIP members at higher tiers receive cashback rates above 1.7%; see the full tier table on the Bonus & VIP page.
How do I refer a friend and receive the ৳550 referral bonus?
Log in to your pes445 account, go to the Referral section, and copy your unique link. Share it with a friend. When they register through that link, make a qualifying deposit, and complete their first wager, the ৳550 bonus is credited to your account. The bonus carries a 21× wagering requirement and must be used within 7 days of credit.
Can I use multiple payment methods in the same account?
Yes, all five methods — bKash, Nagad, Rocket, Upay, and Bank Transfer — can be used in the same account. However, the withdrawal method must match the deposit method used in that session. If you deposited via Nagad, withdraw to that same Nagad number for the fastest processing.
What games count toward bonus wagering requirements?
Slots, crash games, and fishing games generally count at 100% toward wagering. Some live casino table games may count at a reduced rate. The exact contribution rates are listed in the full bonus terms on the Bonus & VIP page. If you are unsure whether a specific title qualifies, ask via live chat before you start playing with an active bonus.
How do I move up the VIP tiers?
VIP progression is based on cumulative monthly turnover in BDT. VIP 1 is the starting tier; VIP 2 requires ৳55,000 in monthly wagers; the highest tier, VIP 6, requires ৳14,000,000. Each tier raises your daily cashback percentage, your birthday bonus, and your daily withdrawal limit. VIP 5 and VIP 6 members receive a dedicated personal account manager. Full tier details are on the Bonus & VIP page.
Is there a maximum daily withdrawal limit?
Yes. The standard daily withdrawal cap is ৳235,000 at VIP 1. Higher VIP tiers carry higher limits — VIP 5 allows up to ৳1,100,000 per day and VIP 6 up to ৳1,500,000. The minimum single withdrawal is ৳800. If you need to process an amount above your daily cap, the remaining balance carries over to the following day automatically.
Still have a question that is not covered here? Our support team is online around the clock.
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